ESTIM On-Cloud is Software as a Service, where customers do not need to provide any infrastructure, such as servers or storage.
Incident Management and Problem Management
The Incident Management module is used for managing problems reported by users related to interrupted IT services. Incident Console consists of two views, namely User View and Agent View. Agent restore services fast after an unplanned interruption or major incident by investigating the root cause to quickly resolve critical service disruptions.
Service Level Management
Service Level Management is a function that is part of the platform. The Service Level Agreement configuration is separate from other modules, allowing SLA calculations to be carried out independently, and not dependent on the modules being run. In addition, the ease of SLA configuration makes ESTIM a solution that can be implemented not only for automation of IT Service Management processes, but also for other processes within the company.
Service Catalog & Request Fulfillment
Service Catalog is a function that is used to list all IT services, including support requests, requests for goods or assets, etc. Each request we can set workflow and approval level, so after user request something the process can run automatically for assignment group and approval.
Enterprise System for Technology and Information Management 