IT service management software conformance to ITIL v3 and ITIL 4

Enterprise System for Technology and Information Management (ESTIM) is a product that makes it easy for you to carry out IT Governance and IT Management starting from Planning, Development and Operation of Information Technology and Business. Because ESTIM is a solution that can automate information technology processes and workflow-based business processes.

One of the most well-known frameworks for managing information technology services is the IT Infrastructure Library (ITIL). ITIL has 26 processes and 4 functions divided into 5 domains, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ESTIM is a product that can be used to automate the processes and functions contained in ITIL, as well as other frameworks such as project management (PMBOK), Enterprise Architecture management (TOGAF), system development management (CMMI).

ESTIM is currently equipped with the following modules:

  • Service Catalog Management
  • Incident Management
  • Problem Management
  • Request Fulfillment
  • Change management
  • Configuration Management Database
  • Asset management
  • Knowledge Management
  • Complaint Management
  • Demand management
  • Portfolio management
  • Financial management
  • Resources Management
  • Procurement Management
  • Assessment Management
  • Contract Management

In the end, ESTIM is an end-to-end solution that manages all processes and functions in information technology and business which is very easy to configure without making changes at the scripting or programming level if there are business process adjustments, this is because the strength of ESTIM lies in platforms and engines that configurable, namely:

  • Workflow Automation
  • Approval Machine
  • Service Level Engine
  • Notification Engine
  • Live Chat Capability
  • Scheduler
  • Report Console
  • Access Mobility
  • Integration