ESTIM – ITSM

Enterprise System for Technology and Information Management (ESTIM) is a product that makes it easy for you to carry out IT Governance and IT Management starting from Planning, Development and Operation of Information Technology and Business. Because ESTIM is a solution that can automate information technology processes and workflow-based business processes.

One of the most well-known frameworks for managing information technology services is the IT Infrastructure Library (ITIL). ITIL has 26 processes and 4 functions divided into 5 domains, namely Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.

ESTIM is a product that can be used to automate the processes and functions contained in ITIL, as well as other frameworks such as project management (PMBOK), Enterprise Architecture management (TOGAF), system development management (CMMI).

ESTIM is currently equipped with the following modules:

  • Risk Management
    This practice ensures that the organization is aware of and can successfully manage risks. Risk Management is critical to an organization’s long-term viability and the creation of value for its consumers.
  • Strategy Management
    The purpose of the Strategy Management practice is to formulate the goals of the organization and adopt the courses of action and allocation of resources necessary for achieving those goals.
  • Architecture Management
    Architecture Management enables an organization to efficiently achieve its current and future objectives by understanding all of the many aspects that make up the company and how they interrelate.
  • Business Architecture
    The objectives of Business Architecture are to:
    1. Develop the Target Business Architecture that describes how the enterprise needs to operate to achieve the business goals, and respond to the strategic drivers set out in the Architecture Vision, in a way that addresses the Statement of Architecture Work and stakeholder concerns.
    2. Identify candidate Architecture Roadmap components based upon gaps between the Baseline and Target Business Architectures.
  • Data Architecture
    The objectives of the Data Architecture are to:
    1. Develop the Target Data Architecture that enables the Business Architecture and the Architecture Vision, in a way that addresses the Statement of Architecture Work and stakeholder concerns.
    2. Identify candidate Architecture Roadmap components based upon gaps between the Baseline and Target Data Architectures.
  • Application Architecture
    The objectives of the Application Architecture are to:
    1. Develop the Target Application Architecture that enables the Business Architecture and the Architecture Vision, in a way that addresses the Statement of Architecture Work and stakeholder concerns.
    2. Identify candidate Architecture Roadmap components based upon gaps between the Baseline and Target Application Architectures.
  • Technology Architecture
    The objectives of Technology Architecture are to:
    1. Develop the Target Technology Architecture that enables the Architecture Vision, target business, data, and application building blocks to be delivered through technology components and technology services, in a way that addresses the Statement of Architecture Work and stakeholder concerns.
    2. Identify candidate Architecture Roadmap components based upon gaps between the Baseline and Target Technology Architectures.
  • Organizational Change Management
    This practice ensures that changes in an organization are implemented smoothly and successfully and that long-term advantages are realized.
  • Workforce & Talent Management
    The purpose of the Workforce and Talent Management practice is to ensure that the organization has the right people with the appropriate skills and knowledge and in the correct roles to support its business objectives.
  • Service Improvement Management
    The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services, and practices, or any element involved in the management of products and services.
  • Measurement & Reporting
    By lowering the level of uncertainty, this approach aids in good decision-making and continuous improvement.
  • Relationship Management
    The purpose of the Relationship Management practice is to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels. It includes the identification, analysis, monitoring, and continual improvement of relationships with and between stakeholders.
  • Business Analysis
    This practice entails analyzing a business or some element of it, defining its associated needs, and recommending solutions to meet these needs and/or solve a business problem, all of which must help stakeholders create value. Business analysis enables an organization to effectively explain its needs, express the rationale for change, and build and characterize solutions that enable value generation while remaining aligned with the organization’s objectives.
  • Portfolio Management
    The purpose of the Portfolio Management practice is to ensure that the organization has the right mix of programmes, projects, products, and services to execute the organization’s strategy within its funding and resource constraints.
  • Project Management
    The goal of Project Management is to ensure that all of the organization’s projects are completed successfully. This is accomplished by planning, delegating, monitoring, and retaining control over all parts of a project, as well as keeping the personnel involved motivated.
  •  Service Design Package
    The purpose of the Service Design Practice is to design products and services that are fit for purpose, fit for use, and that can be delivered by the organization and its ecosystem. This includes planning and organizing people, partners and suppliers, information, communication, technology, and practices for new or changed products and services, and the interaction between the organization and its customers.
  • Service Validation and Testing
    The purpose of the Service Validation and Testing practice is to ensure that new or changed products and service meet defined requirements. The definition of service value is based on input from customers, business objectives, and regulatory requirements, and is documented as part of the value chain activity of design and transition. These inputs are used to establish measurable quality and performance indicators that support the definition of assurance criteria and testing requirements.
  • Service Financial Management
    The purpose of the Service Financial Management practice is to support the organization’s strategies and plans for service management by ensuring  that the organization’s financial resources and investments are being used effectively.
  • IT Asset Management
    The purpose of the IT Asset Management practice is to plan and manage the full lifecycle of all IT Assets, to help the organization Maximize Value, Managed Risks, Support Decision, Control Costs, Meet regulatory and contractual requirements.
  • Supplier Management
    The purpose of the Supplier Management practice is to ensure that the organization’s suppliers and their performances are managed appropriately to support the seamless provision of quality products and services. This includes creating closer, more collaborative relationships with key suppliers to uncover and realize new value and reduce the risk of failure.
  • Contract Management
    The purpose of this activity is to ensure that the organization obtains value for money and the delivery of the agreed performance of the supplier against the contract and targets.
  • Definitive Media Library
    The Definitive Media Library (DML) is the secure library in which the definitive authorized versions of all media Cls are stored and protected. It stores master copies of versions that have passed quality assurance checks.
  • Configuration Management
    The purpose of the service Configuration Management practice is to ensure that accurate and reliable information about the configuration of services, and the Cls that support them, is available when and where it is needed. This includes information on how Cls are configured and the relationships between them.
  • Release Management
    The purpose of the Release Management practice is to make new and changed services and features available for user.
  • Change Enablement
    The purpose of the Change Control practice is to maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorizing changes to proceed, and managing the change schedule.
  • Service Catalogue
    The Service Catalogue is a single source of consistent information on all operational and upcoming services, and it is widely available to those who are authorized to access it.
  • Request Management
    Request Management is the process responsible for managing the lifecycle of all service requests from the users.
  • Incident Management
    Incident Management is a process to restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that agreed levels of service quality are maintained.
  • Problem Management
    The goal of Problem Management is to keep track of all problems throughout their lifecycle, from initial detection to further investigation, documentation, and eventual removal.
  • Knowledge Management
    One of the objectives of Knowledge Management is to help service providers become more efficient and improve service quality while also lowering service costs by minimizing the need to rediscover knowledge.

In the end, ESTIM is an end-to-end solution that manages all processes and functions in information technology and business which is very easy to configure without making changes at the scripting or programming level if there are business process adjustments, this is because the strength of ESTIM lies in platforms and engines that configurable, namely:

  • Workflow Automation
  • Approval Machine
  • Service Level Engine
  • Notification Engine
  • Live Chat Capability
  • Scheduler
  • Report Console
  • Access Mobility
  • Integration