IT service management software conformance to ITIL v3 and ITIL 4
Many companies have implemented best practices in IT service management, but many of them failed to meet the objective, due to ineffective in their implementation. Therefore, ESTIM was developed to provide a more practical solution in implementing a more effective and efficient IT service management.
ESTIM’s advantage lies in its easy to configure platform. The ESTIM platform has several engines that can be configured easily, including the workflow engine, SLA engine, approval engine, notification engine and many more ready to use features. Customers not only get built-in modules, but also can make changes to business processes using the advantages of the engine platform with ease and flexibility.
ESTIM IT Service Management is built with reference to the best practice framework, IT Infrastructure Library. ESTIM ITSM is also continuously being developed in accordance with the development of the ITIL framework. Most of ITIL version 3 processes are built in ESTIM current version. In the upcoming year, ESTIM ITSM has accommodated new practices in ITIL 4.
Platform capabilities also allow ESTIM to accommodate other best practices, resulting in eight product variances, namely ESTIM Citizen Service Management, ESTIM IT Service Management, ESTIM Healthcare Service Management, ESTIM Education Service Management, ESTIM Property Service Management, ESTIM Customer Service Management, ESTIM Enterprise Service Management and ESTIM Field Service Management.